Brand & Category Strategy: Kerry Foods

Which innovation is right when you have too many ideas?

Context

Kerry Foods is the number one supplier of Chilled Ready Meals (CRM) to major retailers. These consist of customer brands, with some licensed brands (e.g. Sharwoods) and tertiary brands (e.g. the City Kitchen range in Tesco). CRM is a very fast-moving category driven by expertise and innovation.

Historically, Kerry had innovated by cuisine rather than by consumer need. While consumer needs have been met in the past by putting cuisine first, there was a danger that innovation could detach itself from consumer need and an excessive re-invention of recipes, packaging and technology could become a downward spiral.

We defined the question to answer as: How best to combine Inspiration and Relevance?

Creative Facilitation

No successful idea follows a single trend in a linear way. Every successful idea, in any market, is a collision of two or more trends.

We interviewed the innovation and category management teams and focused on colliding macro consumer trends in order to give consumer relevance and big picture context for innovation ideas.

Using our model of the six macro trends, which we have updated annually over the past twelve years, we explored the implications of trend-collisions for CRM, answering questions such as: what kind of brand promise could exploit the collision of the three macro trends we define as ‘Pleasure & Quality’, ‘Convenience & Value’ and ‘Ethics and The Environment’?

Result

Based on above process we created an ‘Innovation House’ for Kerry’s CRM business, consisting of ten bespoke innovation platforms which were subsequently verified by research. All of Kerry’s product and brand innovation is being built on these platforms.

For example, Kerry developed the Hungry Joe’s range for Asda on what is defined as the ‘Value and Values’ innovation platform. Asda mums want to feed their families tasty, nutritious, value for money food without artificial ingredients. The new range of products and tertiary brand developed by Kerry revitalised Asda’s flagging frozen food business and spans both frozen and chilled.